Residential Property Management
Property Management

Residential Property Management

We take the utmost care of your property so you can trade the hassles of managing, for the rewards of ownership.

Step
1

Price your property competitively

Curious about what you can make from renting your property? We begin our partnership by preparing and pricing your property for rent. You’ll receive a detailed market analysis, recommending the best possible rental price based on current market conditions, the amenities of the property, and its current condition. With our knowledge of the Washington, D.C. rental market and our knack for competitive pricing, you can be confident that you’re getting the most out of your property.

Price your property competitively
Step
2

Market your property to the largest audience

We design customized advertising and marketing campaigns featuring professional, wide-angle photographs that highlight your property’s strengths and amenities. We allow you to expose your property to the largest pool of qualified tenants possible, with an advertisement published on 13 different targeted websites.

We use the most advanced marketing tools and scheduling automation to respond to tenants quickly. From the time you say go, we work quickly to get the marketing campaign up and running.

Market your property to the largest audience
Step
3

Find the right tenant

Through an in-depth screening process using TransUnion, we help you find qualified, responsible tenants to ensure a profitable and headache-free owner experience. We take care of any negotiation and lease details on your behalf, so your interests are protected at every step of the process.

Find the right tenant
Step
4

Maintain your investment

Well-maintained homes lead to happier tenants and owners. Preventative maintenance is the key to maintaining long lasting relationships with our tenants and owners, just as repairs and improvements are the key to maintaining and increasing your investment’s value. If repair work is necessary, you have access to our vetted network of reliable vendors and our in-house maintenance staff. We coordinate and handle the project from start to finish – so you don’t have to.

Maintain your investment
Step
5

Provide seamless transitions for your tenants

You’ll have access to detailed move-in and move out evaluations of the property using our custom built inspection software – giving accurate and up-to-date documentation of your property’s condition.

We ensure your property is move-in ready for the next tenant – even when there’s a 24-hour window.

 Provide seamless transitions for your tenants
Step
6

Get 24/7 access to your financial statements

Stay up to date on your investment’s performance with monthly financial statements. Your statements are accessible through a secured online owner portal built on the Salesforce platform. The easy to understand online financial statements provides a clear view into income, expenses, and maintenance activity for your property all in one place.

Get 24/7 access to your financial statements
19 Days
19 Days
Average time property is on the market
17 hours
17 hours
From tenant confirmation to signed lease
15 minutes
15 minutes
Average response time to tenants
0 evictions
0 evictions
Yup, that’s right

Your property is valuable, and so is your time.

Time-Tested
Management
Methods
Leading-Edge,
Secure
Technology
Service
Gordon James Realty invests the hours, care and skill required to manage properties and maximize returns, so you can spend your time elsewhere.

Why Choose Gordon James?

Our customized approach, responsiveness and expertise mean you can relax and reap the rewards of your investments, confident that we’re taking care of everything else.

Our service combines time-tested management methods with leading-edge, secure technology that helps us be both efficient and transparent. We remain industry leaders in property management by keeping up with the latest laws, community developments, and neighborhoods on the rise in order to best protect and maximize your investments.

We’re proud of the comprehensive services we offer our clients and believe in open communication. You’ll notice our commitment to collaboration from the first phone call, where we explain our services in detail, ask about your property and your goals, and answer any questions you have.

Whether you need us to take the reins completely or consult with you every step of the way, we are committed to personalizing a management strategy that fits your situation and goals. We’re here to be your information source, investment protector, and partner in property management.

Marketing and Leasing

1. RENTAL RATE ANALYSIS

We begin our partnership by preparing and pricing your property for rent. Gordon James Realty performs a detailed market analysis, recommending the best possible rental price based on current market conditions, the amenities of the property, and its current condition. Additionally, we may recommend repairs and improvements that would increase your return on investment. With our knowledge of the Washington, D.C. rental market and our knack for competitive pricing, we have filled vacant rental properties in as few as 5 days.

2. PROPERTY MARKETING

We design polished, customized advertising and marketing campaigns featuring professional, wide-angle photographs that highlight your property’s strengths and amenities. To expose your property to the largest pool of qualified tenants possible, we publish an advertisement for your property on 13 different targeted websites. We typically respond within 15 minutes to prospective tenants and schedule showings at times that are best suited for them.

3. TENANT SCREENING

Once interested tenants have seen your property, they fill out an online application. We then check the applicants’ credit histories, conduct thorough criminal background checks, perform employment verifications, and consult prior landlord references to ensure we find the most qualified tenant for your property. This entire process is facilitated by best-in-class software to guarantee speed and accuracy in our reports.

4. COORDINATE MOVE-IN/MOVE-OUT OF TENANTS

We handle the move-in and move-out process from start to finish. First, we inspect and document the property’s initial condition using photographs or video. Then, tenants complete and sign a Statement of Condition form verifying the home’s state at move-in time. When tenants move out, we conduct another inspection, document any damages tenants are liable for, and charge them for the required repairs.

5. RENT INVOICING

Your tenants have access to their unique online account where they can view past, current, and future charges. To ensure compliance with D.C. law, after they make payments, they can print a receipt for their records.

We offer two marketing and leasing package options to fit our owners’ needs.

  • Full Leasing Package- Gordon James Realty’s full property leasing package comprises every step in the process to secure a well-qualified tenant, including all of the services listed in the list above. After we help you select the best tenant, we prepare a lease for your approval and administer it. Our fee for finding and placing a new tenant is 90 percent of one month’s rent.
  • Partial Leasing Package- For just $400, we offer a partial plan that includes many of the leasing services of the full package, but excludes marketing services such as preparing a market analysis, creating professional advertising, and showing the property. With this option, once you have identified potential tenants, Gordon James Realty uses our tools to screen applicants, administer the lease, coordinate key transfer and building move-ins, and perform move-in inspections. Our process ensures that clients and their investments are protected, has been reviewed by legal and accounting experts, and eliminates unnecessary delays and hassles for homeowners.

Management Services

The staff at Gordon James Realty are experts in the industry. One of the major benefits of quality property management is having someone you trust to take care of all the details. With over 30 years of combined real estate experience, and our continued investment in technology and better systems, our customer satisfaction is one of the highest in the industry.

  • We handle all aspects of managing your rental property. We advertise the property, screen prospective residents, negotiate leases, collect rent, schedule maintenance, maintain accurate records, and resolve resident complaints.
  • We know the local market and have an extensive network of contacts. That allows us to manage your investment property more effectively and at reduced costs. You save because our preferred contractors have lower rates and earn more because our properties typically command higher rent, which often adds up to greater profits than managing the property yourself.
  • Gordon James Realty uses the most up-to-date advertising techniques and best practice approach when coordinating and conducting viewings, exposing your properties to a wider market of renters or buyers and increasing conversion rate which reduces vacancies.
    We enforce collection of rents and serve the proper notices upon failure to pay. We follow all federal, state, and local laws, making sure you and your investment avoid legal problems.
  • We handle maintenance and emergency repairs with our 24/7 emergency response team, so you can sleep at night.
  • The seasoned team at Gordon James Realty constantly monitors changing trends and legal issues in the real estate market to best represent and protect our clients’ interests.
    Gordon James Realty does not force you into a one-year contract, which is the practice of many of our competitors. We earn our clients’ loyalty through our high-quality service, rather than locking them into long-term contracts.
  • We use a cloud-based software system that allows owners to see what’s going on with their properties 24/7.

Who we serve

We manage properties for many types of clients, from seasoned property investors who own dozens of properties or mixed use commercial properties to individual homeowners moving away for a finite period of time. We work for property owners living all over the world as members of the military or foreign service and for local clients who simply want to shed the time-consuming work of managing their rentals.

Our property management clients own single-family homes, multi-family homes and condominium units in the DC metro area, including the district, Arlington, Alexandria and Silver Spring, MD. All of our clients are looking for help with the burden of managing a property on their own and they look to Gordon James as their trusted advisor throughout the partnership.

Company / About

What our clients say

Gordon James Realty gets results with our professional property management services. But don’t take our word for it – read what our clients have to say about our skills and responsive service.

GoogleFacebookYelp

The staff is always responsive to my inquiries, and they take care of any maintenance issues promptly. They also do a great job of screening tenants.

Ming Hu
Residential Property Management
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I highly recommend their property management services! Their team is professional and replies to all emails and requests promptly and completely.

Philip Francis
Residential Property Management
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They have helped me find two tenants, advised me on the regulatory requirements in D.C. and, crucially, suggested adequate market prices my property.

Sergejs Saksonovs
Residential Property Management
GoogleFacebookYelp

I highly recommend Gordon James Realty and have worked with them for almost 10 years now. They have been a reliable property management company.

Justin O'Friel
Residential Property Management
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This team has done an incredible job of managing our property. They are extremely responsive and organized, and have always resolved issues quickly and expertly.

AJ Brown
Residential Property Management
GoogleFacebookYelp

It's not easy to have customers like me that live overseas, but they manage my property well. Without them, it would be impossible to keep my property while away.

Danielle Koschil
Residential Property Management

Explore all our services

From tenant requests to lease renewal negotiation, we’ve got you covered.

Tenant Requests
Tenant Requests

Tenants can go online anytime to request routine maintenance or report problems. The online system is not only easier for them, but allows you to view any requests submitted.

Rent Collection
Rent Collection

Rent is paid directly to our office, so we ensure that it is collected on time and that delinquencies are dealt with immediately. Tenants are able to pay rent through their own online portal, so rent payments are deposited into your account right away.

Rent Invoicing
Rent Invoicing

Your tenants will have access to their own online account where they can view past, current, and future charges in a simple, user-friendly ledger.

Property Inspections
Property Inspections

We conduct formal property inspections during the move-in and move-out process. Every inspection includes detailed photographs, along with additional spot checks. Our thorough tenant vetting process ensures responsible residents, but we take our obligation to be your eyes and ears seriously.

Apartment Turnover
Apartment Turnover

We handle all inspections and maintenance needed after a tenant vacates the premises, ensuring your property is ready for the next resident.

Expense Payments
Expense Payments

We pay all of our contractors directly, recording and classifying all expenses in your owner ledger so that tax season is painless. Invoices and pictures provided by the contractors are uploaded directly to your portal.

Lease Renewal Negotiation
Lease Renewal Negotiation

We contact tenants 60 days before the end of the lease to negotiate the terms of renewal. Once you approve, we draw up the lease paperwork for you to make the process as simple and seamless as possible.

Renovation Oversight
Renovation Oversight

We have a carefully vetted network of vendors and contractors available to provide high-quality service at a reasonable price. Our team of highly skilled contractors handles renovations large and small. This additional service helps owners realize the full potential of their investment.

Emergency Repair Assistance
Emergency Repair Assistance

We are equipped to handle emergency maintenance issues 24 hours a day, 7 days a week. This means immediate assistance and satisfied tenants.

Ready to make the switch?

We're proud to make partnering with us easy. Contact our team to connect with one of our industry experts and get started today.

Resources / Insights

Residential Property Management

The expert and experienced team at Gordon James, provide regular up-to-date resources and knowledge across residential, community and commercial property management and property sales.

Featured Insight

Recent Insights

Storm Aftermath: Steps to Safely Restore Your Property
September 1, 2023
Residential Property Management

Storm Aftermath: Steps to Safely Restore Your Property

Restore your property safely after storm damage. Dive into our systematic guide on recognizing risks, handling trees, drainage checks, and long-term landscape planning.

Learn more
Demographic Shifts Shaping DC's Rental Market
August 30, 2023
Residential Property Management

Demographic Shifts Shaping DC's Rental Market

Discover how urban retirement trends and millennials' preferences impact the Washington DC rental market, offering opportunities for property investors.

Learn more
The Ultimate Guide to Tenant Screening for Landlords
August 30, 2023
Residential Property Management

The Ultimate Guide to Tenant Screening for Landlords

Learn the key steps to screen tenants and protect your property with Gordon James Realty. Reduce risk and increase cash flow with our expert guide.

Learn more
Green Living Tips for Renters
August 25, 2023
Residential Property Management

Green Living Tips for Renters

Discover impactful green living tips for renters! Explore sustainable practices to lessen your environmental footprint, even in a rental property. Make eco-friendly choices today.

Learn more