Privacy Policy

This privacy notice for Gordon James Realty ("us", "we", or "our") describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you visit our website at www.gordonjamesrealty.com, or any website of ours that links to this privacy notice, or engage with us in other related ways, including any sales, marketing, or events.

What Information Do We Collect?

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. The personal information we collect may include: email address, first and last name, phone number, address, state, province, ZIP/postal code, and city.

How Do We Process Your Information?

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

Do We Send Text Messages?

Gordon James Realty operates an SMS and MMS text messaging program. We use it to communicate with property owners, residents, vendors, and staff about maintenance requests and work orders, service scheduling and appointment confirmations, property and account matters, and replies to questions you have sent us.

How we obtain consent. We send text messages only to mobile numbers that have been provided to us with consent. Consent is collected in signed property management agreements, residential lease documents, and vendor service agreements; through the opt-in form on our website; verbally when a mobile number is provided to us during service coordination; or when you text us first.

How we handle mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third party. We do not sell or rent mobile phone numbers.

Message frequency. Message frequency varies depending on your relationship with us and the activity on your property or account.

Rates. Message and data rates may apply.

How to stop. You may reply STOP to any message to opt out at any time. Reply HELP for assistance, or contact us at (202) 800-2610 or contact@gordonjamesrealty.com.

Full program terms are available in our SMS Terms of Service.

When and With Whom Do We Share Your Personal Information?

We may need to share your personal information in specific situations including business transfers, with affiliates, with business partners, or when you share personal information in public areas of the Services.

Mobile phone numbers are treated differently. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third party. Mobile numbers collected for our text messaging program are disclosed only to the service providers that operate the program on our behalf, and those providers are contractually prohibited from using the information for any other purpose.

Do We Use Cookies and Other Tracking Technologies?

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.

How Do We Keep Your Information Safe?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

What Are Your Privacy Rights?

Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. You may review, change, or terminate your account at any time. The easiest way to exercise your rights is by contacting us at the details provided below.

Do We Make Updates to This Notice?

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and will be effective as soon as it is accessible.

How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may email us at contact@gordonjamesrealty.com or contact us at: PO Box 34757, Washington, DC 20043.